SHIPPING & RETURNS

SHIPPING INFORMATION

Moodie now officially ships worldwide!  For international orders please click on the “international shipping” option at checkout.

All orders are shipped using Australia Post with mandatory tracking.  A flat rate of $10 AUD will be charged for all standard deliveries in Australia and $15 New Zealand wide, a flat rate of $25 for all international orders under 4 items.  If you require express postage then a flat rate charge of $15 AUD will be charged.  All delivery fees quoted are inclusive of GST.

All orders will be processed within 2 business days.  Please allow 1-3 business days for delivery and an extra 1-2 days for locations outside of metropolitan areas.  For Western Australia orders may take up to 5 business days for delivery after order has been processed.  Please allow up to 14 business days for all international orders.

Customers who chose to ship via Express Post automatically give the authority for their order to be left unattended at their delivery address.  Moodie will not replace stolen goods that were shipped using the express postal method unless the order is proved to be lost in transit by Australia Post.

Moodie takes no responsibility and is not liable for orders shipped to incorrect or invalid addresses.  It is the customer’s responsibility to provide accurate delivery details.

The delivery times are estimates only.  If for some reason your item does not arrive in a reasonable time please contact Australia Post with your allocated tracking number you originally received from Moodie with the order confirmation email.  If your items are unable to be located, we will lodge an inquiry and notify you of the outcome.

RETURNS POLICY

Unfortunately we do not offer refunds or exchanges for change of mind.  Please ensure if you are unsure of a size that you check our SIZE CHART for our most accurate sizing information.

All items are thoroughly checked before sending to our customers.  In an unlikely event that you receive an item that is faulty or damaged please contact us within 7 days of receiving the product and we will happily organize a replacement or refund (inclusive of shipping).

Refunds for items deemed faulty by Moodie will be made to the original purchaser’s credit card (including shipping costs) and will be processed within 5 business days if an exchange or replacement of product is not suitable.

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